Can't upgrade - my account needs further verification?
Answered
I encountered the below error message. Unbelievable, I want to upgrade but need to raise a ticket? So not user friendly and not time sensitive nowadays. I need an upgrade urgently but can't! I can see people were raising a similar ticket in the past but this this situation still hasn't been resolved.
"There was an error processing your request.
Your account needs further verification, please submit a ticket at support.box.com."
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Hi there,
Welcome to Box Community and glad to assist!
To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.
We'd love to further assist!
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