Reset the 2FA

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Ronnie Zhao

• December 25, 2024 03:18

Hi, Box support team

I am now helping this account send the ticket and need reset 2FA.

<personal information-redacted>

Since user find he need input 6 digital code to login  but the code not show in his authenticator app

 

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  TOJI KATSUHIRO 田路 勝宏

  • December 25, 2024 06:34

  How do I disable two-step authentication?

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  Rona

  • December 26, 2024 20:48

  Hi Ronnie, 

  Welcome to Box Community and glad to assist! 

  For any login-specific issues, we recommend working directly with the affected user. Can the user contact Box Support by creating a new ticket here?

  We'd love to further assist! 

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