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What to do if BOX rejects my attempt to setup an external collaborator

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Mark Berner

I am attempting to set up a collaboration with a Partner organization. I tried to invite the lead from that organization on our shared project to the project folder.

This generated an error stating: 

'Invitations could not be sent to the following people because collaboration is restricted to their enterprise's Collaboration Allowed List:'  followed by the email address of the person I attempted to invite.

Does this mean I need my collaborator to request access from his organization's BOX administrator, so that he can collaborate?

Many thanks

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  • Rona

    Hi Mark,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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