Upgrade Error

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Aleksandar Popovski

• January 02, 2025 22:46

I tried to upgrade multiple times from the Free to Box Starter but then I get this message: 

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

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• 

  Rona

  • January 02, 2025 22:58

  Hi Aleksandar,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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