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Office apps suddenly not integrated with Box

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Joan Michel

For some reason, we can no longer access our Box storage through Office apps. In other words when I go to retrieve a file from inside of Powerpoint, for instance, it tells me that "This application cannot be used because it is disabled by the administrator" yet I am the administrator on both accounts and in Box it appears to be enabled. Then when I go to the help/support library, videos on Office/Box integration are not working. Anyone else having these problems?

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  • Rona

    Hi Joan, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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