payment error

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Ana Tirado

• January 07, 2025 16:54

Hi

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. 

Please advise on how we may proceed.

 

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• 

  Rona

  • January 07, 2025 20:21

  Hi Ana,

  Welcome to Box Community and glad to assist!

  In order to help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing. 

  We'd love to further assist! 

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