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Lost file in the box, can see updates in the log but unable to access the file anymore

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Production Team

Hi I have downloaded box tool in my computer. I was working on an excel document for a few days now and it says that it is tied to the online box document. However, the document is updated in the app.box, and i am unable to find the document in the box tool edit temp folder.

 

I have checked the box tool local AppData folder and i see that it has been logging my edits and uploads in the metrics document. Is there any possibility to find this document in the cloud? It is not in my local/ temp documents.

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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