Linking my email to my Box account

Hi, I set up a Box Business Plus (nonprofit) account yesterday evening for my organization. When I put in my email address in the order form, I received an email saying that email address had already been used. I ended up putting in my executive director's email, but soon realized that is not going to be workable, as I need to be able to receive emails and sign up other users on our Box account. I don't have any memory of this, but my email must be associated with another Box account. How can that email be released so that I can be the administrator of the new Box account?

Also, when my executive director clicked on the link to verify the new Box account, she received an error message saying

This email confirmation link has expired
The link you clicked to confirm your email has expired. If you wouldn't mind: Please contact your account administrator and request them to resend the email confirmation of the account you are trying to access.

So we would like the verification email resent, but sent to me, instead. Thank you.

Rona

January 08, 2025 19:58

Hi there,

Welcome to Box Community!

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!

Luciene Parsley

January 08, 2025 20:16

who will your support person be contacting -- me or my Executive Director? It's been a couple hours and no one has reached out to me.

THanks.

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