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Jonathan Levine

• January 08, 2025 21:22

I just upgraded from a personal a business account.

Box says I'm using 29 of 3 user seats:

-29 managed users 

-1 user - me - shown below

-28 external users (collaborators on next page)

I think this is just a Box IT error but there doesn't seem to be any way to get direct technical support.

 

 

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  Rona

  • January 09, 2025 16:29

  Hi Jonathan, 

  Welcome to Box Community and glad to assist! 

  Upon checking, your current Box Plan does not have unlimited collaboration. Which means, charges will incur for every file/folder collaborations. 

  For more details, please visit box.com/pricing. Meanwhile, to discuss your current plan and its features, you can email billing@box.com.

  Thanks for posting! 

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