No chat, email or phone support?

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E. Carly Hamm

• January 10, 2025 15:46
• Edited

When I press "Contact support" it only gives me an option for community help. This is an issue that can only be resolved by the support staff and I have no way of contacting them, I can't even find a support email. I am signed in to Box already.

Administrator left the company. Need to assign administrator to another user and delete the user that left.

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  Lynne Cohen

  • January 10, 2025 19:13

  Hi Carly, many of us have this problem it seems, but this page should allow you to submit a case:
  https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

  Cheers.

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  Rona

  • January 10, 2025 22:53

  Hi Carly, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Meanwhile, we've modified your account tariff and going forward you shoulld be able to create a support ticket. 

  Thanks for posting!

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