Upgrade Plan

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Yvon de Wit

• January 13, 2025 08:51

I attempted to upgrade our free plan to a paid one, but encountered an issue at the checkout page. The page freezes and becomes unresponsive, preventing us from clicking any buttons. We have to close the page to exit.

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  Rona

  • January 13, 2025 19:23

  Hi Yvon, 

  Welcome to Box Community and glad to assist! 

  If you experience issues/errors while upgrading. Please contact our Sales team and click the chat head via box.com/pricing.

  Thanks for posting! 

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  Yvon de Wit

  • January 16, 2025 09:51

  Thanks Rona, but unfortunately the chat is not responding and we still can't pay to upgrade our plan. Any other solution to help us? We would like to use our account again asap :)

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