Delete this Account before trial ends.

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Seoa Park

• January 13, 2025 09:21

I cannot find any place to delete my account on this website. Could you please delete my account before the payment date? 

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  Rona

  • January 13, 2025 19:21

  Hi Seoa, 

  Welcome to Box Community and glad to assist! 

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Is the account administrator unable to cancel the account or didn't receive email confirmation?

  If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm otherwise you risk the account not being properly cancelled.

  Thanks for posting! 

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