I’m a new user but could not complete the verification process. The email link expired.

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Suzanne S Stone

• January 13, 2025 13:18

Please send a new email

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  Rona

  • January 13, 2025 19:17

  Hi Suzanne, 

  Welcome to Box Community and glad to assist! 

  If a confirmation email link has expired, the user can reset his/her password to generate a link and setup a password. 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Thanks for posting!

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