Request to Reduce User Count (Impact of Reactivation)

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富士器業カタログ制作チーム

• January 17, 2025 03:22

Dear Box Support,
I am reaching out regarding the adjustment of user numbers for my Box account (registered email <personal information-redacted>

Recently, I reactivated an account<personal information-redacted> but it appears that the total user count has inadvertently increased, which might impact my current subscription. I would like to request the following adjustments:

• Current user count: 6
• Desired user count: 3

To avoid any impact on the next billing cycle, I would greatly appreciate your prompt assistance in addressing this matter.

Thank you for your support.
Best regards,

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• 

  Rona

  • January 17, 2025 19:40

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To reduce your licenses, you can reach out to our Cancellation team through email via cancel@box.com.

  Thanks for posting! 

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