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RASMIREKHA GIRI

• 3 months ago

Hi Team,

I'm getting this error "We're sorry, the preview didn't load. Please refresh the page.".  after uploading the file to box, when it's trying to show the preview, it showing this error. Can you please help me to resolve this issue

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  Ann

  • 3 months ago

  Hi Rasmirekha,

  Welcome to Box Community.

  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

  Thanks for posting! 

  Best,
  Ann

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