two-step verification

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佐藤　至

• January 20, 2025 07:29

When my colleague enters his password, the 2-step verification screen appears,
He cannot log in because he has lost the phone he was using to authenticate. What should he do?

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  Ann

  • January 20, 2025 20:37

  Hi there, 

  Welcome to Box community.

  Kindly ask your colleague to create a ticket with Box Product Support at support.box.com and request to remove the authentication on his account. 

  Thank you for posting!

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