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Can't create new user with deactivated account email

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signe nielsen

Hi, i misunderstood creating an account through my school and created one with my school email individually. I need to create a new account through school with that email, but even though I deleted the account the email is still marked as "already taken". I need help to set up that account, and that the old one can be confirmed as deleted. Help!

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  • Ann

    Hi Signe,

    Welcome to the Box Community.

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

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