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PLEASE HELP ME UPGRADE MY ACCOUNT

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Andreas Callas

I've never seen a platform with a more broken upgrade system. I have been trying to upgrade from an individual plan to a business pro plan for 45 minutes and going in circles. i try to upgrade > system error > sends me to support > does not provide support for individual plans > I try to upgrade > rinse and repeat. Even when I try emailing they tell me they won't help unless im in a business plan. WHAT AM I SUPPOSED TO DO??

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  • Ann

    Hi Andreas, 

    Welcome to Box community.

    I suggest that you contact our billing support at billing@box.com or our Sales team for assistance. 

    There are a couple of ways to get in touch with our Sales team:

    1. You can give them a call directly at 1.877.729.4269 ext. 1
    2. Submit a contact form at this page: https://www.box.com/quote/
    3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

    Thank you for posting!

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  • michs stdf

    The upgrade process is broken. Try live chat, social media, or escalate the issue. Document your interactions and explore alternative solutions while waiting.
    flyingtogether united

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