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Request for removal from the suppression list

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  1. The invitation email for the collaborator is not being received at a specific address.
    Here are the things we have confirmed so far:

- The address is correct.
- The email has not been delivered to the spam/junk mail folder.
- The email from box.com is not being filtered by the email server.

If the email address is registered on the suppression list, please remove it. 

[personal information–redacted]

 

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Date Votes
  • Ann

    Hello, 

    Welcome to Box community.

    I've investigated our email server logs and it looks like the email address​, was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, so you should now be receiving emails from Box.

    To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:

    box.com
    notify.box.com
    reply.box.com
    track.box.com

    It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked.  Please review this help article: Troubleshooting Issues with Email Notifications

    I hope I was able to help you with your concern. Thank you for posting!

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