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  • Ann

    Hi Ebony, 

    Welcome to Box community.

    If you are encountering issues upgrading your account, I highly recommend that you reach out to either Billing or Sales. 

    For billing, you can email them at billing@box.com

    There are a couple of ways to get in touch with our Sales team:

    1. You can give them a call directly at 1.877.729.4269 ext. 1
    2. Submit a contact form at this page: https://www.box.com/quote/
    3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

    Hope this helps!

     

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