Discrepancy in the number of licenses
Answered
We registered with 5 licenses. However, there was an error in one of the user entries, so we deleted it and attempted to re-register. Unfortunately, the system displays "Managed users (5)" and "5 licenses in use out of 5," and we are unable to add a new user. Only 4 users are currently displayed. Could you please advise on how to resolve this issue?
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Hi there,
Welcome to Box Community and glad to assist!
To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support.
Thanks for posting!
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