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2 comments

Date Votes
  • Jack Henry
    • Edited

    Hello,

    If you're unable to log in after changing your phone and resetting your password, try these steps: hpinstantink

    1. Clear Cache: Clear your browser/app cache and cookies.

    2. Check Email: Ensure you're using the correct email address.

    3. Password Reset: Attempt another password reset if needed.

    4. Support: Contact the support team for further assistance.

      Best Regards,
      Jack Henry

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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