URGENT: Technical Error
Answered
We are currently experiencing a recurring error (the Accounts and Production teams) when trying to upload to the Box folders. We get the error message: “account out of storage. Upgrade to get unlimited storage and advanced business tools…”.
While we seem to have storage, we can’t seem to upload anything at all. Is there a way to have unlimited upload capabilities, as both my team and accounts will constantly be uploading documents, images etc.
Accounts are getting worried that their spreadsheets aren’t going to sync properly, and we have hundreds of items waiting to sync. I think we are going to end up with duplications and a lot of catching up on updating documents to make sure nothing has been lost when it does sync/update.
This is incredibly urgent and I have tried numerous times to call but it's a dead end to support and this seems to be the only way. Please feel free to call me as we need this sorted last week. Thanks, Rebecca
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According to the error’s FAQ, the files owner has a limitation on what can be uploaded/stored. Which still doesn’t seem to make sense as all the plans have unlimited storage, and we aren’t trying to upload large (250mb +) files. It also looks like Box is supposed to allow 1TB upload/download per person, so this is bizarre.
My users have been added to all the folders, and it says they are now a Business Accounts. Please help this is incredibly urgent - I will not be paying anymore for a service that does not work or provide customer support.
Kind regards,
Rebecca
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