Upgraded the account and lost access to all files

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Box User

• January 24, 2025 13:30

Just upgraded to paid account and lost access to all the files in my folder with no warning!! 

Please someone contact me ASAP, I was working with these files right now and this is hurting my work!! 

 

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• 

  Rona

  • January 24, 2025 21:46

  Hi there,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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