Error during upgrade

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Hiroshi Katoh

• January 27, 2025 01:26

Dear Support Center,

I am using the "Box Individual" plan and have applied for an upgrade to "Box Personal Pro." However, I am getting the following error message:

"An error occurred while processing your request. Further authentication of your account is required. Please submit a ticket at support.box.com."

Country: Japan

Could you please give me some advice on how to resolve this issue?

Thank you.

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• 

  Rona

  • January 27, 2025 19:24

  Hi Hiroshi, 

  Welcome to Box Community and glad to assist! 

  Looks like you're looking to upgrade. For assistance, you can chat with our Sales team via box.com/pricing.

  Thanks for posting! 

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