Please cancel the two-factor authentication

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Yuichiro Nakahata

• January 28, 2025 00:59

Hi, I am Yuichiro Nakahata.

I posted this by a temporary free account.

I have enabled two-factor authentication.

However, i can not pass authentication anymore because of losing my mobile phone used for two-factor authentication.

I want to remove two-factor authentication, but do not know how to do it.

Would you like remove my two-authentication settings ?

 

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• 

  Rona

  • January 28, 2025 20:16

  Hi Yuichiro, 

  Welcome to Box Community and glad to assist! 

  This is a login issue and we suggest to have the impacted user to open his/her own ticket to directly work with Box Support.

  Thanks for posting! 

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