2FA Reset - free Box account

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Chris Liu

• January 28, 2025 16:58

Hello, 

I have a user that needs to reset 2FA on her free account. Can I open a ticket? I don't want to post the user account email here.

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  Rona

  • January 28, 2025 20:10
  • Edited

  Hi Chris, 

  Welcome to Box Community and glad to assist! 

  This is a login issue and we suggest to have the impacted user to open his/her own ticket to directly work with Box Support.

  Thanks for posting! 

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