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Lost access to account BOX with 2FA enable and not working on device iphone of the user . Asking reset for user of my network corporate.

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Nicola Barazzoni
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Dear Box support,

im the IT manager of ispace inc. company our domain registered is : https://ispace-us.app.box.com/ 

One of my colleague account related to the email : <personal information-redacted> 

is not able to login to Box Account anymore and he never got access to it for a problem with a 2FA request that is done on his account and that is not sending any notifications on his correct authenticator app registered officially with his user ispace .   can you please RESET the account in order to disable the 2FA or to reset it again correctly with his authenticator app and his iphone work device . 

Please to treat this request asap because it has become critical for the user to use BOX application for his duties in ispace company .

 

Best regards,

   
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  • Rona

    Hi Nicola,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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