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5 comments

Date Votes
  • Kahun Roleh
    • Edited

    To resolve this, ensure the users aren't already on another Box Enterprise or Standard account.

    If they are, remove them from those accounts before re-inviting them to your Enterprise account. If the issue continues, contact Box support for further assistance in resolving 7 brew account conflicts

    Hope! it would be helpful.

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • dafter sa
    • Edited

    If you're seeing a message that the accounts are already myinfo login part of a Box Enterprise or Standard plan, it means those users are linked to another Box organization. To resolve this daisy management reviews the users can log into their Box accounts, go to Account Settings, then Account, and select “Leave Enterprise” if that option is available.

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  • Operation Dferter
    • Edited

    Once the email is released from the previous org, you kroger should be able to invite them to your Enterprise without any errors.

    Hope this helps! 🙌

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  • wasi seo
    • Edited

    This usually means the email address is already tied to another feed Box account. The user needs to either log in and leave their existing Box account, or the admin can claim the domain in the Box Admin Console and convert those users into the Enterprise account. After that, you should be able to add them without issues.

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