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Having issues

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Box User

Lately, I have been facing a lot of issues with the box on both the desktop and the app, it doesn't download the folder, and making the available option wouldn't work properly.

Do assist me here.

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  • Rona
    • Edited

    Hi there,

    Welcome to Box Community and glad to assist! 

    Before we troubleshoot, can you confirm your Operating System and current Box version?

    We'd love to further assist! 

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  • Box User

    This happens in my s24 ultra running android 14 one ui 6.1
    The folders don't load and downloading to a local drive is also seems impossible.
    I have delated and installed the app or cleared all data and cache but no luck.

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