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New Account - Password

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Rob Skipworth

Made an account a while ago but in order to access a shared drive with another company I need to set a 'strong' password.  When I try to create the password on my account it says "There was a problem changing your password."

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  • Breanna Chambers

    Just created an account as well, I am also having this issue.

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  • Breanna Chambers

    Just found an old forum post that answered the same question! Worked for me, here's the link: https://support.box.com/hc/en-us/community/posts/29570925459475-Change-password 

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  • Rona

    Hi Rob,

    Welcome to Box Community and glad to assist! 

    To create a password for your Box account, please follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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