Adding existing users

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Venna Anderson

• February 05, 2025 21:44

I am trying to add two existing users that have accounts with their work email addresses to our Business account that I created.  However, it gives me the error message and I have followed the steps in the aid that I found but it still will not add them.  I have tried it twice.

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  Rona

  • February 06, 2025 22:10

  Hi Venna,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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