Box Status

Two Factor Authentication - Reset

Completed
Follow
New post
Simon Hughes

My colleague faces an issue logging in. The system directs them to an authenticator for two-factor authentication, but no authenticator account was set up for this Box account. Can support help reset the two-factor authentication and provide the next steps to access the account?

0

Comments

2 comments

Date Votes
  • Rona
    Hi Simon,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

    0
    Comment actions Permalink
  • Karen

    Hi Rona, same issue here, can you help? 

    0
    Comment actions Permalink

Please sign in to leave a comment.