I can't access two-factor authentication (urgent)

I can enter my login and password correctly for my account, but I can't log in with two-factor authentication.

If I can log in to my account, I can disable the two-factor authentication setting, but I can't log in so I can't change the settings.

I changed my phone. Before changing my phone, I deleted the Box's two-factor authentication from the authentication app, and after changing my phone, Box's two-factor authentication does not appear in the authentication app.

I used Box for work before, but I deleted it because I no longer use it. I then started using it again for work, but as mentioned above, I cannot log in with two-factor authentication.

I would like the two-factor authentication to be disabled as soon as possible. Is that possible?

I'm in a very difficult situation, so please help me.

Box User

February 07, 2025 08:11

I can't work if I can't log in to Box, so please help me.

Rona

February 12, 2025 22:46

Hi there,

Welcome to Box Community!

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.

Thanks for posting!

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