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Client Can't Login - Directed to 404 KB page.

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William Figueroa

A client of ours started their trial using their Gmail account and then confirmed their company email and now can't login. When they email support@box.com they get a email back to go to the forum. When they try to login to the forum here, they still can't get logged in because of this email thing. Even after changing the password, our client STILL cant get in.

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  • Rona

    Hi William,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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