unable to login with normal browser

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  • Ann

    Hi Daisuke,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history 
    3. Temporary disable plug-ins or extensions

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

    Thank you for posting.

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