Creating New Account Issue

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Gary Blenkinship

• February 14, 2025 11:45

Hi I'm an admin in Box for where I work I was trying to create 3 accounts (We have enough licenses) I created 2 OK the third I got an exclamation mark next to the email address with the following error - Email already used in a box account but not associated with an enterprise - I searched the email address but couldn't find an account 

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  Rona

  • February 17, 2025 19:31

  Hi Gary, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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