Signed up for the wrong plan

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Dale Shafer

• February 14, 2025 15:08

Hello, 

I just signed up for the Business account at $15 per month, billed annually, and realized that was billing me for three users... I am the only user. How do I get back on the correct plan for 1 user and get a refund?

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  Rona

  • February 17, 2025 19:32

  Hi Dale, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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