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Box drive files dont open on windows

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Ashish Mistry
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Box drive always seems to be giving issues while accessing files 

> off late - i cannot open files - i am trying to open simple text file (via windows explorer) and it says 

Cannot open C:\Users\.......  Make sure a disk is in the drive you specified 

what?? this is c drive 

 

> Also I can never search through files 

> In the Past - I have also had to mark files non read only  as I was not able to move, delete files etc in the past 

just a horrible experience - just does not work when we need it

 

 

 

 

 

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  • Rona

    Hi Ashish, 

    Welcome to Box Community and glad to assist! 

    Please reset your Box Drive app manually: 

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
      • You may need to show hidden folders to see \AppData.
    3. Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    4. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    5. Restart the Box Drive and follow the prompt to log back in.

    Thanks for posting!

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