Files Deleted in Windows File Explorer

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Emily McFarland

• February 19, 2025 17:12

Hi, I just downloaded the box drive to my windows file explorer yesterday and this morning when I went back into the box file they were all missing. They are all present through box online and I am not able to resync or redownload box to my windows file explorer. Looking for solutions on how to recover those files or redownload box. 

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  Rona

  • February 20, 2025 19:38

  Hi Emily, 

  Welcome to Box Community and glad to assist! 

  Please log out and log in from Box Drive: 

  1. Navigate to the search menu by going to the system tray and clicking the Box icon.
     • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
  2. Click the gear icon, and from the list that displays click Log Out.

  Hope it helps! 

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  Emily McFarland

  • February 20, 2025 21:45

  Thank you so much ! 

  It worked, and I got my files back. 

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