Where can I find the password of a protected file as a viewer?

Answered

Follow

New post

Henriette de Jong

• February 19, 2025 18:09

Hi, 

A company shared a file with me and said "password is the same as on thebox" - they shared access with me as a viewer, but I am trying to find the password they are talking about. Where can I find this?

All the best,

Henriette

0

• 

  Rona

  • February 21, 2025 20:39
  • Edited

  Hi Henriette, 

  Welcome to Box Community and glad to assist! 

  You must reach out to the file sender/owner to get the exact password. Box Support team does not record the end user's password for password protected files. 

  Thanks for posting! 

   

  0

  Comment actions Permalink

Please sign in to leave a comment.