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Reset 2FA

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Brock Dexter

I have an external collaborator who cannot gain access due to 2FA not set up properly. As admin, I disabled 2FA a week ago in enterprise security settings for all external collaborators, but he still is getting the 2FA requirement when attempting to log in. 

How do I or the external collaborator reset 2FA and why isn't the enterprise setting of no 2FA required not being enforced?

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  • Rona
    • Edited

    Hi Brock,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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