Cannot access any child folders

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Courtneay Parsons

• February 19, 2025 20:01

I can log in and see my parent folders, but I cannot access any content within these folders. I had access earlier today. My co-workers are having similar issues. What should we do?

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  Rona

  • February 21, 2025 22:49

  Hi Courtneay, 

  Welcome to Box Community and glad to assist! 

  We've recently exprienced an issue in the Box website that was shortly identified by our Engineering team. 

  I'm reaching out to confirm if Box is now working properly in your end. 

  We'd love to further assist! 

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