The number of registered users does not match the number of licenses consumed.

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Hiroshi Kurachi

• February 20, 2025 07:15

I have three licenses. I have only registered two users.
On the Users and Groups tab, only two registered users are displayed. However, it is displayed that three licenses have been consumed.
On the Insight screen, it is displayed that two users are managed and one license remains.
How can I fix this?

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• 

  Rona

  • February 24, 2025 19:51

  Hi Hiroshi, 

  Welcome to Box Community and glad to assist!

  To discuss your seats/licenses, please reach out to our Billing team via billing@box.com or contact Box Support. 

  Thanks for posting! 

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  Hiroshi Kurachi

  • February 25, 2025 04:34

  OK, Thanks!

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