Can't set password after sign in with Google

Answered

Follow

New post

Dennis Brinkley - NOAA Federal

• February 21, 2025 15:19

Created account using a Google sign in, but now it wont let me set a password for the account. Need to do so in order to access a shared folder.

1

• 

  Project Coconut

  • February 21, 2025 21:55

  Same!

  0

  Comment actions Permalink
• 

  Stacey Joseph

  • February 24, 2025 16:43

  The same thing happened to me- I was invited to access a shared folder but never set an original password. I signed out and hit the reset password link on the main screen, then I created a password, was able to login and accept the invitation. Hope this helps!

  0

  Comment actions Permalink
• 

  Rona

  • February 24, 2025 21:41

  Hi Dennis, 

  Welcome to Box Community and glad to assist! 

  To setup your password, please follow this process: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

  0

  Comment actions Permalink

Please sign in to leave a comment.