Cancel Subscription

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John Thornton

• February 24, 2025 15:10

I am trying to contact support but it keeps bringing me to this Community Forum Page.

I need to cancel my 14 day free trial subscription.

Please reply here or to my email on file to confirm this was received.

Thank you-

John Thornton

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• 

  Rona

  • February 25, 2025 20:21

  Hi John, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  Hope it helps! 

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