A User is being asked for MFA but it was never set up

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Nettology

• February 24, 2025 16:45

A user for one of our clients is being asked to type in an MFA code but they never set up MFA and their account doesn't even have the license to allow MFA.

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  Rona

  • February 25, 2025 22:55

  Hi there,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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