Some enterprise staff ended up on suppression list since Jan 28. Our tech support is unable to help.

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Jennie McAllister

• February 24, 2025 20:19

Because these staff members do not have their own Box accounts, (they only received them to sign/approve) our administrator says he cannot remove them from the suppression list. How are they being recognized and suppressed by BOX without their own accounts? What is the fix? It has been almost a month and delaying work greatly as we are a paperless office.

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  Rona

  • February 26, 2025 20:50

  Hi Jennie, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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