Account Recovery

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Corey Jessup

• February 27, 2025 16:56

A colleague needs account recovery assistance. They no longer have access to the original phone number associated with their account. Please advise.

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  Rona

  • March 03, 2025 14:50

  Hi Corey, 

  Welcome to Box Community and glad to assist!

  Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided will allow you to open a ticket if you have trouble signing in. 

  Thanks for posting! 

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