Why is there no way to submit a ticket?

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John Burke

• February 27, 2025 18:33

Why is there no way to submit a ticket for help? Going to the page (https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us/requests) only allows you to post on the forum. 

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  Rona

  • March 03, 2025 19:48

  Hi John, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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